FAQ
The following questions are commonly asked. If this section does not answer your specific concerns, you can contact StarFest Direct Customer Service Department at customercare@starfestdirect.com.
General Questions |
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| 1. | |
| StarFest Direct is located at the 13300 Branch View Ln., Dallas, Texas 75234, USA. Phone: (877) ART-ONSALE ~ (877) 278-6672 | |
| 2. | |
| StarFest Direct is a United States based corporation that specializes in Authenticated Collectibles. StarFest Direct is a wholly-owned subsidiary of Artfest International, Inc. (Stock Symbol: ARTS) | |
| 3. | |
| You may contact customer care at customercare@starfestdirect.com or for general questions, email: info@starfestdirect.com. If you have questions or requests regarding your virtual office, website, order, or other business related issue, please send all requests through the trouble ticket system in your virtual office. Login to your virtual office, and click on "Customer Care" under the main menu called "SUPPORT." | |
| 4. | |
| We promote our product lines through our television programming, online TV subscribers, websites, events, and Associate Members, and Independent Dealers. All leads and sales are forwarded to an Associate member and/or Independent Dealer based on location and membership. | |
| 5. | Can I make purchases in other currencies beside U.S. Dollars? |
| We currently take only U.S. funds for the purchase of our product lines; however, we are going to be adding an international payment system in our Associates' and Dealers' virtual offices soon. | |
| 6. | |
Please see our complete return policy HERE. |
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| 7. | I'm concerned about online security. What assurances does StarFest Direct provide in that regard? |
Please read our privacy policies section HERE. |
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| 8. | |
| You will have a unique website URL which you requested during the enrollment process and which can be located in the My Profile section of the Artest Direct Virtual Office. The website URL usually looks something like www.starfestdirect.com/yourname. Login now. | |
| 9. | How do I login to my Virtual Office Communication System (VOCS)? |
| You enter your StarFest Associate Dealer number as your username or the name you selected during enrollment and the password you selected at the time of enrollment. If you are still having trouble with your login, please email customercare@starfestdirect.com. | |
| 10. | How can I become an StarFest Direct artist or licensed athlete? |
| If you are interested in becoming one of our licensed artists or athletes, please email submissions@artfestinternational.com your contact information along with any pertinent information to our advisory council such as a biography, digital photos of your artwork, style or unique story, sports or current team information, etc. Our advisory council will review your information and will get back to you. Please be patient, as our advisory council receives several submissions every week, so it may take some time. For more information, visit the Become an StarFest Direct Artist or Athlete page. | |
StarFest Direct Authenticated Collectibles |
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| 1. | |
You may order Authenticated Collectibles by clicking on a Shop Now button on the website. If this does not take you to an order catalog, then you need to contact the Associate Member or Independent Dealer who referred you to StarFest Direct and get their personalized URL, so that you may shop online. |
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| 2. | What makes an StarFest Direct Limited Edition print a wise purchase? |
| Foremost is the fact that the Authenticated Collectibles industry is a multi-billion dollar industry and artists as well as the buying public are subject to fraud. Our process of Authentication protects both you and the artist, therefore providing you with a REAL authenticated collectible that has value. | |
| 3. | |
The autographs are very real! In fact each autograph is witnessed by a trained Authenticator that photographs the signing, thus giving you, the highest quality assurance of authentication. To understand all our steps of authentication, view our Authentication process. |
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| 4. | How long does it take to receive my Authenticated StarFest Direct Collectible? |
| Due to the nature of some of the artist's schedules, we ask that you allow up to four (4) weeks for delivery of your product. | |
| 5. | What should I do to protect my Authenticated StarFest Direct Collectible? |
| Although your collectible has been created from water resistant artist grade canvas and the best inks available in the industry, we recommend that you treat it with care so you may have years of personal enjoyment. | |
StarFest Direct Compensation and Rewards Program |
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| 1. | How much does it cost to become an Associate member of StarFest Direct? |
| Becoming an Associate Member is FREE! No purchases are required to become an Associate and to start earning commissions. | |
| 2. | Is there a minimum dollar amount of product that I must purchase? |
| Absolutely not, both members, independent dealers, and preferred customers purchase our products based on what they like and want. | |
| 3. | How old do you have to be to participate in the compensation and rewards program? |
| You must be the age of majority for the jurisdiction in which you live. | |
| 4. | Do I have to agree to anything to be a StarFest Direct Associate? |
You do have to agree to the Associate Agreement which may be viewed online HERE or you can download it HERE.. |
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| 5. | |
| Owning a computer with an Internet connection is not necessary but it is certainly more convenient. If you don't have your own computer, you may utilize cyber cafés, the public library, StarFest Direct, or use a friend or family member's computer. | |
| 6. | |
| Absolutely not! StarFest Direct compensation and rewards program is designed so that no matter what you have for resources, you can succeed with effort and dedication to goals and a business plan. | |
| 7. | |
You do not have to purchase regularly to maintain membership status; however, if you have obtained certain status rankings, you may have qualifications to maintain. Please refer to the COMPENSATION AND REWARDS PROGRAM for complete details. |
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| 8. | |
| Upon the death of an Associate Member or Independent Dealer, the rights and responsibilities of the Associate or Dealer are passed on to the rightful heir(s) as determined by a court of competent jurisdiction. The heir(s) if, but only if, that individual or entity confirms in writing within ninety (90) days that he or she shall be bound by the terms and conditions of the Associate and Dealer Agreement. | |
| 9. | |
| You will have a unique website URL which you requested during the enrollment process and which can be located in the My Profile section of the Artest Direct Virtual Office Communication System (VOCS). The website URL usually looks something like www.starfestdirect.com/yourname. Login now. | |
| 10. | |
| Absolutely! All information regarding your Commissions and Rewards are in the StarFest Direct Virtual Office Communication System (VOCS). Login now. | |
| 11. | |
| Absolutely! All information regarding your Bonuses are in the StarFest Direct Virtual Office Communication System (VOCS). Login now. | |
| 12. | |
| Absolutely! All information regarding your Team Leadership Pools and Bonuses are in the StarFest Direct Virtual Office Communication System (VOCS). Login now. | |
| 13. | |
| Any commissions earned are deposited weekly (usually on Friday) into your commission account. It's that easy and fast! | |
| 14. | |
| We have a five (5) day grace period for withdrawal of funds, which protects the company and you from fraudulent activity. | |
| 15. | If I request a check from my virtual account how soon is it processed? |
| We process checks weekly on Fridays for all requests that have been received by each Wednesday. In other words, check requests made before Wednesday are paid on Friday. | |
| 16. | Is there a minimum amount I can withdraw from my virtual account? |
| We allow check requests for amounts of twenty-five ($25) dollars or more. | |
| 17. | Is there a check processing fee when I make a withdrawal from my virtual account? |
| Yes, there is a nominal check processing fee of four ($4) dollars per check issued. | |
| 18. | |
| All structure or downline moves have a fee. Downline moves start at $75 and will increase based on the timeframe the dealer being moved has been a dealer. If you must do a move, please submit your request through the trouble ticket system in your virtual office, and customer care will provide you with a fee quote to make the move. Most moves can be accomplished for the the standard $75 fee. | |
| 19. | Is the StarFest Direct affiliated with another art compensation program? |
| Other than Art Channel Galleries and the Art Channel TV, StarFest Direct is not affiliated with any other art compensation program. Beware of imitations, StarFest Direct is truly unique. | |
| NOTE: StarFest Direct has the right to change these terms at any time without notice. Please forward all inquiries to customercare@starfestdirect.com. Thank you. |
